18K Gold-plated Emerald Gemstone Drop Earrings

Jewelry Care Instructions

1 Store jewelry in a dry, cool place away from sunlight and heat.

2 Clean your jewelry regularly using a soft cloth or specialized cleaner.
Avoid exposing jewelry to harsh chemicals, such as cleaning products and perfumes.

3 Remove jewelry before participating in activities that may cause damages, such as sports or swimming.

4 Store each piece of jewelry separately to prevent scratching.
Have delicate or valuable jewelry professionally inspected and cleaned as needed.

By following these steps, you can help protect your jewelry and keep it new and in good condition.

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SHIPPING

We offer free standard international shipping over $80.

Processing takes 2-3business days and standard international shipping takes approximately 7-15 business days. There are options available for expedited shipping at checkout.

For international orders, customs clearance is not included at checkout. You may have to pay the carrier duties and taxes when you receive the packages.

All shipping costs are non-refundable.

It is vitally important for you to provide a correct name and address to ensure smooth delivery. If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

For any further questions please email: petitesurprise888@gmail.com

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed.

RETURNS

We accept returns and exchanges ONLY IF the product is defective, damaged, or incorrect. All jewelry must be returned unworn and in their original condition and packaging. For return or exchange, please contact us within 7 days of receiving your package. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at petitesurprise888@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on mailing your package back to us. Items sent back to us without first requesting a return will not be accepted.

Petite Surprise holds the right to deny a return if the product returned does not meet our return policy requirements. 

Please request a cancellation of the order within 1 hour of purchase.

You can always contact us for any return questions at petitesurprise888@gmail.com.